PROXIA Service & Support – Maximum security for your MES
There for you – before things get urgent
You are not only looking for the best MES-Software, but also for a partner with all-round service, who reacts quickly and in a qualified manner to your questions and problems and offers solutions?
The PROXIA MES Service convinces through IT software and MES competence in combination with comprehensive production know-how, combined with the expertise for your industry. We offer excellent service and sustainable support before, during and after the implementation of your MES system.
With our multi-level MES Service and Support concept, we are always available and ready for action – whether by telephone via hotline support, by e-mail, by remote maintenance or in person on site. Individual MES Service and maintenance contracts additionally improve the response speed up to 24/7 support.
The multi-level PROXIA MES Service and Support concept:
Telephone MES Service hotlines – quick answers to simple questions
PROXIA provides its customers with fast and uncomplicated advice and support through a telephone hotline support. SIMPLE questions that arise in the daily practice or configuration settings of your MES we solve directly by phone through our MES hotline support.
Your additional advantage as a PROXIA maintenance contract customer: Your call will be prioritized or, depending on the contract, we will be available for you even longer – up to 24/7.
MES Support via Remote Maintenance – Fast Help in Everyday MES Life
For more complex issues around MES functionalities, software configurations or problems, use our sophisticated IT support concept – directly with the help of remote maintenance software – online and fast. You suddenly have an issue that you cannot solve ad hoc yourself?
Use our modern online helpdesk system and show us your problem live. Our IT specialists usually solve your problem directly via remote maintenance software or provide the appropriate assistance online – step by step together with you at the monitor.
Directly at your site – MES intensive support and solution of concrete topics
If your problems cannot be solved even by remote maintenance or online, we will of course come to you directly. Together with you and your employees, our MES specialists solve complex issues directly on-site in your production.
Of course, we are always personally available for strategic MES topics as well. Simply arrange your individual appointment by phone, e-mail or via our contact form