Customer satisfaction with PROXIA
97 % of our customers are convinced
Our customers are our top priority. The results of our latest customer survey provide impressive confirmation: almost 100% of our customers are extremely satisfied with our MES software, our performance and our service and would choose PROXIA again at any time. This result not only confirms the quality of our software solutions, but also proves that we can convince our customers with personal, individual service and genuine partnership.
Customer survey 2024
Focusing on our customers and maintaining a dialog with them helps us to understand their needs. We therefore regularly ask our customers how satisfied they are with our products, services and customer service.
160 contact persons from production and manufacturing were interviewed in the latest survey in May 2024 and answered questions about their satisfaction with PROXIA and our MES software. The feedback speaks for itself.
Why our customers are so satisfied:
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Do you have questions or would you like advice about MES? Feel free to contact us.
Strong MES partner for production
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Satisfaction with hotline availability
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Satisfaction with hotline response times
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Satisfaction with the hotline quality
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Satisfaction with the project management
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Satisfaction with distribution
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Satisfaction with order processing
Long-term partnerships thanks to trust and quality
Our customers’ high level of satisfaction is no coincidence, but the result of close cooperation based on partnership. We attach great importance to individual consulting from the first implementation to the go-live and to long-term, personal support – because this is the only way to achieve real success.
Our customers appreciate the close and trusting communication with our experts and our willingness to respond to individual needs.
What our customers are interested in
We work closely with our customers and deal intensively with their current and upcoming issues. At 21%, digitalization / automation is one of the most pressing medium-term (3 years) future topics of the companies in our survey. In terms of MES, the areas of machine connection, detailed planning and PDA are in high demand. The other top topics include: AI, IT security, logistics, ERP conversion, machines & assembly stations and the renewal of machinery.
We want to understand the needs of our customers, provide answers and offer the best way forward for these and other issues in order to master the challenges of the future together. To this end, we are constantly working on improvements and additional features.
Would you also like to be one of our satisfied customers?
Find out more about our MES solutions now and see for yourself the satisfaction that has already inspired so many companies.
Please contact us for a non-binding exchange.