Solution-oriented MES support from PROXIA
Do you have a problem that you can’t solve on your own? Do you have a question about the function of our MES-Software? Are you facing software configuration challenges?
In all these cases we offer you fast and uncomplicated help. It is not always possible to resolve faults over the phone. If more complex issues or problems arise with your MES solution, our experienced technicians can also solve them remotely via remote maintenance.
Modern online helpdesk system
We solve technical problems and challenges efficiently and safely, without the need for a technician to be at your site. Our remote maintenance solution allows you to show our IT specialists your problem live online.
This allows us to diagnose problems flexibly and in real time directly via the remote maintenance software and fix them directly or guide you step by step in the solution. As a result, you cost-effectively shorten downtime and maximize your company’s productivity.
User-friendly IT support concept
At PROXIA, a trained service and support team with comprehensive IT software and MES expertise is at your disposal. Our specialists support you live and uncomplicated via the PROXIA Teamviewer with all questions and topics that arise in the daily MES routine. Our remote maintenance software is easy to use and requires no prior technical knowledge.
Connect simply and easily – our technicians will guide you through the rest of the process.
Individual MES service and maintenance contracts
As a PROXIA maintenance contract customer, you benefit from many advantages:
- Multi-level MES service and support concept
- Service team of MES, IT and production specialists
- Prioritized handling of your call
- Extended accessibility – depending on the contract up to 24/7
- By telephone via hotline support, by e-mail, by remote maintenance or in person on site