PROXIA Service & Support – maximum security for your MES

PROXIA MES Service & Support – There for you, before the “fire” starts

PROXIA Service Services Support image

Excellent service and sustainable support are part and parcel of our service and not simply added extras that apply to every single customer, every time. Even the best MES-Software is only good if service and support responds to your problems quickly and competently and solves them. We don’t provide off-the-shelf 0815 support – PROXIA MES Service and Support offers IT software and MES expertise combined with the highest production expertise and specialist knowledge of your industry.

With our multi-level service and support concept, we are always available and ready to help – whether over the phone, via our hotline service, by email, remote support or personally on-site. Individual MES Service and Support contracts also improve response time with up to 24/7 support.

The multi-level PROXIA MES Service and Support concept:

MES Service hotlines – quick answers to simple questions

PROXIA is there to provide its customers with fast and straightforward help and advice via its service hotlines. SIMPLE questions that arise in everyday use or your MES configuration settings can be solved directly over the phone on our MES service hotline.

Your additional benefit as a PROXIA Service and Support contract customer: Your call is handled as a priority, or we can be available for longer – up to 24/7 – depending on the contract.

MES remote support – quick help for everyday MES issues

For more complex issues concerning MES functionality, software configuration or problems, you can use our sophisticated IT support concept – which uses remote support software – quickly and online. Have you suddenly come across an issue that you can’t solve yourself on the spot? Use our modern online help desk system and show us your problem live. Our IT specialists will usually solve your problem directly using remote support software, or give you the appropriate help online – together with you, step by step, on screen.

PROXIA TeamViewer


Direct at your location - MES intensive support and resolution of concrete issues

Of course, if your problems can’t be solved online or via remote support, we will come directly to you – quickly and right away. Our MES specialists will resolve complex issues with you and your employees directly at your production site. Of course, we are also available if you wish to discuss strategic MES issues in person. Simply make an appointment byphone, by This email address is being protected from spambots. You need JavaScript enabled to view it. or via our contact form.

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PROXIA PLUS: Service & Support – Your added value

Simple questions can be answered over the phone

Minor problems can be resolved quickly and easily over the phone. Our expert, friendly hotline operators are always there for you!

Solve complex problems using remote support software

More complex technical problems that need more explanation and visual help can be resolved with you live using remote support software via PROXIA Teamviewer.

Even faster with service and support contracts

PROXIA Service and Support contracts accelerate our response time and flexibility – for even quicker help and solutions outside business hours – efficiently and cost-effectively.

Specialists on all channels

Whether by phone, email, remote support or personally on site – our PROXIA MES service team, IT and production specialists are always there for you with regard to individual issues or problems!

PROXIA Service & Support – News & Use Cases

  • Title Defence: PROXIA Software AG awarded the TOP 100 seal once again in 2021

    Title Defence: PROXIA Software AG awarded the TOP 100 seal once again in 2021

    Award-winning innovation: Award for “Open Innovation”

    PROXIA scored particularly highly in the “External Involvement” category of the 2021 TOP 100 competition with their new Open Innovation concept, which allows companies to implement ideas, technologies, and solutions quicker with regard to production optimisation.

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  • Platforms and AI as evolution engines

    Platforms and AI as evolution engines

    Expert Interview in DM-MAGAZIN: Three questions – Three answers

    MES or platform? One of the questions that Digital Manufacturing Magazine (DM-MAGAZIN) asked 15 MES experts on the future trends and positioning of MES solutions.

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  • Real vs. ideal: The PROXIA brownfield approach

    Real vs. ideal: The PROXIA brownfield approach

    Convert grown machine parks to smart factories

    Greenfield vs. Brownfield: To convert machine parks that have grown over time into smart factories as part of a practice-oriented and efficient digital transformation.

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  • PROXIA awarded “Best Shop Floor Management Solution Provider 2021”

    PROXIA awarded “Best Shop Floor Management Solution Provider 2021”

    Industry Era Magazine presents PROXIA with award for innovative technology providers

    PROXIA scored particularly well when it came to the new innovative “Digital twinning of enhancements with the PROXIA OEE/CIP method".

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  • HEGGEMANN AG case study

    HEGGEMANN AG case study

    Seamless Industry 4.0 supply chain

    The launch of MES with a powerful Control Room, PEP and BDE data acquisition creates the foundation for secure MES master data, more flexible production planning and leaner processes.

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  • More production output: Red becomes colorful!

    More production output: Red becomes colorful!

    Digital twin of improvement measures with the PROXIA OEE/CIP method

    The PROXIA OEE method shows where the potential is on the shop floor based on operational data acquisition enhanced by messenger services, combined with measure management.

    Read more


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PROXIA has received the TOP100 Award, Best Technology Solutions Provider and the "Software Made in Germany" seal of approval.