PROXIA Service & Support – maximum security for your MES

PROXIA MES Service & Support – There for you, before the “fire” starts

PROXIA Service Services Support image

Excellent service and sustainable support are part and parcel of our service and not simply added extras that apply to every single customer, every time. Even the best MES-Software is only good if service and support responds to your problems quickly and competently and solves them. We don’t provide off-the-shelf 0815 support – PROXIA MES Service and Support offers IT software and MES expertise combined with the highest production expertise and specialist knowledge of your industry.

With our multi-level service and support concept, we are always available and ready to help – whether over the phone, via our hotline service, by email, remote support or personally on-site. Individual MES Service and Support contracts also improve response time with up to 24/7 support.

The multi-level PROXIA MES Service and Support concept:

MES Service hotlines – quick answers to simple questions

PROXIA is there to provide its customers with fast and straightforward help and advice via its service hotlines. SIMPLE questions that arise in everyday use or your MES configuration settings can be solved directly over the phone on our MES service hotline.

Your additional benefit as a PROXIA Service and Support contract customer: Your call is handled as a priority, or we can be available for longer – up to 24/7 – depending on the contract.

MES remote support – quick help for everyday MES issues

For more complex issues concerning MES functionality, software configuration or problems, you can use our sophisticated IT support concept – which uses remote support software – quickly and online. Have you suddenly come across an issue that you can’t solve yourself on the spot? Use our modern online help desk system and show us your problem live. Our IT specialists will usually solve your problem directly using remote support software, or give you the appropriate help online – together with you, step by step, on screen.

PROXIA TeamViewer

Download

Direct at your location - MES intensive support and resolution of concrete issues

Of course, if your problems can’t be solved online or via remote support, we will come directly to you – quickly and right away. Our MES specialists will resolve complex issues with you and your employees directly at your production site. Of course, we are also available if you wish to discuss strategic MES issues in person. Simply make an appointment byphone, by This email address is being protected from spambots. You need JavaScript enabled to view it. or via our contact form.

PROXIA Service Services Support image 2

PROXIA PLUS: Service & Support – Your added value

Simple questions can be answered over the phone

Minor problems can be resolved quickly and easily over the phone. Our expert, friendly hotline operators are always there for you!

Solve complex problems using remote support software

More complex technical problems that need more explanation and visual help can be resolved with you live using remote support software via PROXIA Teamviewer.

Even faster with service and support contracts

PROXIA Service and Support contracts accelerate our response time and flexibility – for even quicker help and solutions outside business hours – efficiently and cost-effectively.

Specialists on all channels

Whether by phone, email, remote support or personally on site – our PROXIA MES service team, IT and production specialists are always there for you with regard to individual issues or problems!

PROXIA Service & Support – News & Use Cases

  • The new PROXIA Action Manager

    The new PROXIA Action Manager

    Managing the Continuous Improvement Process

    Is the success of an action in the eye of the beholder? In other words, does success hinge upon individual judgements or on personal perceptions?
    The new PROXIA Action Manager eliminates this uncertainty from production, and guarantees a reliable, digital continuous improvement process (CIP).

    Read more

  • Review of the Hannover Messe 2019

    Review of the Hannover Messe 2019

    Thank you for your visit!

    PROXIA presented the latest MES solutions and trends under the headline “Setting the pace for digitisation of your production”.

    Read more

  • Schneider Electric SE User Report

    Schneider Electric SE User Report

    MES instead of .xls – into the “green” in real time

    PROXIA MES software provides automated and seamless data acquisition to Schneider Electric, while creating a reliable OEE database for production.

    Read more

  • Really simple: PROXIA RSS Manager

    Really simple: PROXIA RSS Manager

    For requirement-based communication in production

    PROXIA RSS Manager - your “ears” in production – an add-on to a notification system to create “own RSS feed” functionality.

    Read more

  • Storage and transport – Useful added value in an MES context

    Storage and transport – Useful added value in an MES context

    PROXIA Internal transport logistics

    As order numbers rise, the production process overview is quickly lost. So when it comes to warehousing and transportation, the question often arise of where are the semi-finished goods kept, because we need complete the current step? The answer is an advanced MES solution within a comprehensive LEAN concept.

    Read more

  • MES data acquisition with ERP software – does it do the job?

    MES data acquisition with ERP software – does it do the job?

    MES Software vs ERP System?

    Nowadays, cutting-edge MES solutions are far more than just plain old acquisition systems. Within the overall Industry 4.0 concept, a modern MES system is about much more than that. Digitisation and networking of the shop floor is now often part and parcel of the daily routine! The question arises of whether MES software is in competition with the ERP system?

    Read more

 

Call us!

+49 8092 23 23 0

 

European locations

Locations near you

 

24h contact

Contact form

 

Always there for you!

Our service hotlines

Direct contact

Do you have questions or want to know more about our MES solutions?
Simply contact us, no obligation at all!

Contact