PROXIA Service & Support – maximum security for your MES

PROXIA MES Service & Support – There for you, before the “fire” starts

PROXIA Service Services Support image

Excellent service and sustainable support are part and parcel of our service and not simply added extras that apply to every single customer, every time. Even the best MES-Software is only good if service and support responds to your problems quickly and competently and solves them. We don’t provide off-the-shelf 0815 support – PROXIA MES Service and Support offers IT software and MES expertise combined with the highest production expertise and specialist knowledge of your industry.

With our multi-level service and support concept, we are always available and ready to help – whether over the phone, via our hotline service, by email, remote support or personally on-site. Individual MES Service and Support contracts also improve response time with up to 24/7 support.

The multi-level PROXIA MES Service and Support concept:

MES Service hotlines – quick answers to simple questions

PROXIA is there to provide its customers with fast and straightforward help and advice via its service hotlines. SIMPLE questions that arise in everyday use or your MES configuration settings can be solved directly over the phone on our MES service hotline.

Your additional benefit as a PROXIA Service and Support contract customer: Your call is handled as a priority, or we can be available for longer – up to 24/7 – depending on the contract.

MES remote support – quick help for everyday MES issues

For more complex issues concerning MES functionality, software configuration or problems, you can use our sophisticated IT support concept – which uses remote support software – quickly and online. Have you suddenly come across an issue that you can’t solve yourself on the spot? Use our modern online help desk system and show us your problem live. Our IT specialists will usually solve your problem directly using remote support software, or give you the appropriate help online – together with you, step by step, on screen.

PROXIA TeamViewer

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Direct at your location - MES intensive support and resolution of concrete issues

Of course, if your problems can’t be solved online or via remote support, we will come directly to you – quickly and right away. Our MES specialists will resolve complex issues with you and your employees directly at your production site. Of course, we are also available if you wish to discuss strategic MES issues in person. Simply make an appointment byphone, by This email address is being protected from spambots. You need JavaScript enabled to view it. or via our contact form.

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PROXIA PLUS: Service & Support – Your added value

Simple questions can be answered over the phone

Minor problems can be resolved quickly and easily over the phone. Our expert, friendly hotline operators are always there for you!

Solve complex problems using remote support software

More complex technical problems that need more explanation and visual help can be resolved with you live using remote support software via PROXIA Teamviewer.

Even faster with service and support contracts

PROXIA Service and Support contracts accelerate our response time and flexibility – for even quicker help and solutions outside business hours – efficiently and cost-effectively.

Specialists on all channels

Whether by phone, email, remote support or personally on site – our PROXIA MES service team, IT and production specialists are always there for you with regard to individual issues or problems!

PROXIA Service & Support – News & Use Cases

  • More production output: Red becomes colorful!

    More production output: Red becomes colorful!

    Digital twin of improvement measures with the PROXIA OEE/CIP method

    The PROXIA OEE method shows where the potential is on the shop floor based on operational data acquisition enhanced by messenger services, combined with measure management.

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  • Awarded the BITMi seal of approval

    Awarded the BITMi seal of approval "Software Made in Germany"

    PROXIA stands for: 100% service. 100% quality. 100% future.

    The MES software by PROXIA has been awarded the "Software Made in Germany" seal of quality by the IT Federal Association for medium-sized businesses.

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  • PROXIA is a “Best Technology Solution Provider for 2020”

    PROXIA is a “Best Technology Solution Provider for 2020”

    Company is presented with the international award for innovative technology providers

    Industry Era magazine praised for its new innovative XI Gateway technology and the unique Action Manager solution.

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  • Optimising prodution, remotely

    Optimising prodution, remotely

    Overcome the challenges posed by COVID-19 with innovative MES software tools

    The current COVID-19 pandemic has proven particularly challenging to production operations; fast, flexible action is often required to resolve issues. PROXIA is here to help with its innovative PROXIA MES software modules.

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  • Virtual MES Process Consulting

    Virtual MES Process Consulting

    Intelligent Consulting in the virtual meeting room

    Use this time to optimise your production operations! We will sit down with you in the virtual PROXIA meeting room to discuss concepts and software solutions – 100% digitally!

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  • BDE for greater digital maturity in the workplace

    BDE for greater digital maturity in the workplace

    Countering “Amazonification” in production

    WhatsApp type messenger services in PROXIA BDE ensure that work preparation needs can be met on time, despite greater product variety and time pressures.

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+49 8092 23 23 0

 

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Always there for you!

Our service hotlines

Excellent solutions

PROXIA has received the TOP100 Award, Best Technology Solutions Provider and the "Software Made in Germany" seal of approval.

PROXIA TOP100-Innovationspreis
PROXIA 10 Best Innovative Technology Solution Provider of 2020
PROXIA Awarded the BITMi seal of approval Software Made in Germany